Terms and Conditions & Refund Policy

Welcome to The Lalit Cab! We value your trust and are committed to providing transparent and reliable services. Please review the following Terms and Conditions and Refund Policy carefully before using our services. By proceeding, you acknowledge and agree to abide by all the terms outlined herein, in conjunction with our Privacy Policy, governed by The Lalit Cab website.

Changes to Terms and Conditions:

The Lalit Cab reserves the right to modify, amend, or update these terms and conditions without prior notification. Any alterations will be effective immediately upon posting on our website. By continuing to use our services, you indicate your acceptance of the revised terms and conditions.

Booking Criteria:

Please allow sufficient time when booking your cab to account for potential delays due to traffic or weather conditions. The Lalit Cab will not be held responsible for any delays resulting from failure to allot adequate time or if passengers are not ready at the time of pickup.
Ensure that you select a vehicle that meets your space requirements in terms of the number of passengers and luggage being carried. The Lalit Cab cannot guarantee the carriage of luggage beyond the prescribed guidelines.

Price, Booking, and Payment Policy:

The listed tariff on our website excludes taxes, parking charges, toll tax charges, state permit charges, sightseeing entrance charges, guide services, and waiting charges.
Once your booking is confirmed based on the provided details, we will send you the final quotation to your registered mobile number or email address. Please review your booking confirmation carefully and promptly inform us of any errors. The Lalit Cab will not be liable for any delays or costs arising from inaccurate information provided.
Payment can be made using various methods, including cash, demand draft, cheque, or online transfer via credit card, debit card, mobile payment apps, or net banking.
Our bank details for payment will be provided upon request.

General Policy:

The Lalit Cab office will be considered as the starting and ending point for calculating the rental amount as follows: Starting Point and Time: When the driver departs to reach the customer's pickup location.
Finish Point and Time: When the driver returns to The Lalit Cab office after dropping off the client.
Actual distance travelled will be used for final rate calculation.

Rent calculations will commence from the trip start time:

An additional 25% will be charged for every extra kilometers beyond the permitted limit after 24 hours from the trip start time.
Night charges will apply if the journey extends past midnight, with an additional day counted for calculation, regardless of the start time.
Vehicle availability is subject to availability. In the event that the chosen and booked vehicle is unavailable, The Lalit Cab will arrange an equivalent vehicle in the same segment.
Smoking, consumption of alcoholic drinks, and other narcotic substances in the vehicle are strictly prohibited as per government norms and regulations.
If the vehicle sustains damage or becomes dirty during the trip due to the passenger, whether intentionally or accidentally, the entire repair/cleaning cost must be borne by the passenger.

Cancellation Policy:

For multi-day journeys:

0% trip charges if cancelled before 48 hours.
30% trip charges if cancelled before 36 hours.
60% trip charges if cancelled before 24 hours.
100% trip charges if cancelled within 24 hours.

For single-day journeys:

Airport pickup or drop: 100% charges if cancelled within 4 hours.
Airport pickup or drop: 0% charges if cancelled before 4 hours.
Packages and quick trips: 100% charges if cancelled within 4 hours.
Packages and quick trips: 0% charges if cancelled before 4 hours.

Refund Policy:

If the trip is cancelled, the cancellation charges will be applied as per the above cancellation and refund policy of The Lalit Cab.
Refunds, if eligible, based on the cancellation and refund policy mentioned above, will be processed within 5-7 working days.

Contact the Lalit Cab:

For inquiries or suggestions regarding our Terms and Conditions and Refund Policy, please reach out to us at booking@thelalitcabs.com.

Disclaimer:

While the Lalit Cab endeavours to present all information in clear terms, if you have any queries or uncertainties, please reach out to us for clarification.